Frequently Asked Questions

Everything you need to know about our premium baby fashion and accessories.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain nursery items are final sale.

Are your fabrics safe for sensitive baby skin?

Absolutely. All Koala Babycare apparel is made from OEKO-TEX certified organic cotton and non-toxic dyes to ensure maximum comfort and safety for your little one.

How do I determine the right size for my baby?

We provide a detailed size guide on every product page. Since babies grow at different rates, we recommend choosing based on weight and height rather than age alone.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.